Shipping Policy

We Ship Australia-Wide

Wherever you are,
Razorback gets to you.

Free Delivery on All Cameras

That’s right — free delivery
(metro areas only).

12-Month Warranty

A rock-solid one-year warranty for peace of mind and no surprises.

Razorback Exclusive Warranty

Extra year on the Control Box — only from us

Thank you for choosing Razorback Drain Pros for your drain camera needs. This Shipping Policy outlines the terms and conditions governing the shipping of our “Drain Camera” products to ensure a smooth and transparent experience for our valued customers.

1. Shipping Destinations

We currently offer shipping within [Regions where you provide shipping]. Please note that shipping availability may be subject to change, and we recommend checking our website for the latest information on supported shipping destinations.

2. Processing Time

Once your order is placed and payment is confirmed, we will initiate the processing of your order. Our team will carefully review your order details to ensure accuracy before proceeding. Please allow [Processing Time Range] for order processing before shipment. Shipment will happen between 24 hours and 3 weeks depending on your product purchase and custom needs.

3. Shipping Methods and Timelines

We offer a range of shipping methods to cater to your preferences. During the checkout process, you will be presented with available shipping options along with estimated delivery times for each option. Please note that delivery times are approximate and may be affected by factors beyond our control, such as weather conditions, customs clearance, and shipping carrier delays.

4. Shipping Charges

Shipping charges will be calculated based on your selected shipping method, destination, and the weight/size of the ordered products. The shipping cost will be displayed during the checkout process before you finalize your order.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package’s journey. You can use this tracking number to monitor the progress of your shipment through our website or the chosen shipping carrier’s tracking platform.

6. Customs and Import Duties

For international shipments, please note that customs and import duties may be applicable in your country. These charges are the responsibility of the recipient and vary from one location to another. We recommend checking with your local customs office for information regarding potential charges before placing your order.

7. Address Accuracy

It is important to provide accurate and complete shipping information during the checkout process. Razorback Drain Pros will not be held responsible for delays or issues arising from incorrect or incomplete shipping addresses. Please review your order details carefully before finalizing your purchase.

8. Shipping Damage or Loss

In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and initiate a replacement or refund, as appropriate.

9. Order Modifications and Cancellations

If you need to modify or cancel your order after it has been placed, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that order modifications or cancellations may not always be possible, especially if the order has already been shipped.

10. Contact Information

If you have any questions or concerns regarding our Shipping Policy or the shipping of your order, please feel free to contact our customer support team at:
Email: contact@razorbackdrains.au
Phone: 1800 961 731

We are dedicated to providing a positive shopping experience and are here to assist you with any inquiries you may have.
By placing an order with Razorback Drain Pros, you agree to abide by the terms and conditions outlined in this Shipping Policy. This policy is subject to change without prior notice, and the most up-to-date version will always be available on our website.
Thank you for choosing Razorback Drain Pros for your drain camera needs. We appreciate your business!

Razorback Drain Pros
razorbackdrains.au
12/9/23

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